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At The Dori, we are committed to ensuring a smooth and efficient delivery experience for our customers.
All orders are processed within 2 days. Once your order is processed, you will receive a confirmation email.
You will receive a shipping confirmation email once your order has been shipped, containing your tracking number(s). Tracking numbers become active within 24 hours.
You can track your order using the tracking link provided in your confirmation email. If you face any issues, please contact us at dori.ethnicjourney@gmail.com.
Delivery will be completed within 2 days. Please note that delivery times may vary during festive seasons due to high order volumes.
While we strive for timely delivery, delays caused by natural disasters, courier issues, or other factors beyond our control cannot be guaranteed.
Once an order is placed, it cannot be canceled.
We do not offer returns. However, exchanges are available. Please refer to our Exchange Policy for more information.
If you have any questions about your order, please contact:
dori.ethnicjourney@gmail.com
Please read the following important information regarding our Cash on Delivery (COD) shipping policy:
The customer or an authorized person must be available during the delivery timeframe to receive the COD order.
If a COD order is returned due to customer unavailability or lack of response, the customer is responsible for covering the delivery fees incurred. This includes both the initial delivery and the return, totaling AED 20.
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