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At The Dori, we strive to ensure our customers are fully satisfied with their purchases. If you need to exchange an item, we are here to help. Please review our exchange policy below.
We offer exchanges exclusively for size-related issues. If the item you received does not fit as expected, you may request an exchange for a different size of the same item.
Exchange requests must be made within 24 hours of receiving the product.
Items must be unused, unwashed, and in their original condition with packaging intact.
If the next size is available, we will process the exchange. If not available, we will issue a credit note valid for 10 days.
To initiate an exchange, please contact us on WhatsApp at 058 597 8417 with your order number and preferred size.
A return shipping fee of AED 20 applies. This covers the reverse pickup and re-dispatch of your exchanged item.
Once the returned item is received, your exchange will be processed within 24 hours. A confirmation email will be sent once the new size is dispatched.
Sale items and gift cards are not eligible for exchange.
If you receive a damaged or incorrect item, contact us within 24 hours. An uncut opening video is mandatory to process the exchange. We will send a replacement at no additional cost.
We do not offer refunds under any circumstances.
Exchanges are only accepted for size issues. We do not offer exchanges for color, style, or preference.
For any exchange-related questions, please contact us on WhatsApp at 058 597 8417.
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