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At Dori, we strive to ensure our customers are fully satisfied with their purchases. If you need to exchange an item, we are here to help. Please review our exchange policy below.
We offer exchanges exclusively for size-related issues. If the item you received does not fit as expected, you may request an exchange for a different size of the same item.
Exchange requests must be made within 24 hours of receiving the product.
• Items purchased online must be exchanged through our online process only.
• Items must be unused, unwashed, with all tags intact and in their original packaging.
• A valid invoice/bill must be provided for all exchange requests.
• The entire exchange process must be completed within 2–3 working days from the date of approval. If the exchange is not completed within the given time frame, the request will no longer be valid.
If the next size is available, we will process the exchange. If not available, you may choose a different item with equal or higher value.
To initiate an exchange, please contact us on WhatsApp at 058 597 8417 with your order number and preferred size.
A return shipping fee of AED 20 applies. This covers the reverse pickup and re-dispatch of your exchanged item.
Exchange will be processed within 24 hours. A confirmation email will be sent once the new size is dispatched.
Sale items and gift cards are not eligible for exchange.
If you receive a damaged or incorrect item, contact us within 24 hours. An uncut opening video is mandatory to process the exchange. We will send a replacement at no additional cost.
We do not offer refunds under any circumstances.
Exchanges are only accepted for size issues. We do not offer exchanges for color, style, or preference.
For any exchange-related questions, please contact us on WhatsApp at 058 597 8417.
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